Bio-ethanol fireplace insert for a fireplace

As the official importer of FOCO, Muztag, Heation and ScandiFlames, we bring the warmth and coziness of these leading brands to your home and do everything we can to deliver your product as quickly as possible.

We ship throughout the European Union. Worldwide is upon request and consultation.

The normal delivery time within Europe is 2-5 working days . We always try to dispatch all orders as quickly as possible, and if you order an item in stock before 2pm on a working day , your order will usually be dispatched the same day.

However, a product may be out of stock or on backorder. This will be indicated on the site. If there is a problem with your order, we will of course contact you.

The prices stated do not include shipping costs. The shipping costs are:

• €8.95 for orders under 150 euros within the Netherlands.
• Free shipping for orders over €150 within the Netherlands.
• €11.95 for orders to Belgium and Luxembourg.

In general, delivery will take place between 9:00 AM and 6:00 PM, but unfortunately we cannot guarantee this.

Ask you? Please contact us. We are happy to help you.

🇪🇺 Delivery information for orders from outside of the Netherlands, Belgium and Luxembourg but inside EU and UK.

Worldwide please contact us.

As the official importer of FOCO, Muztag, Heation and ScandiFlames , we bring the warmth and coziness of these leading brands to your home and do everything we can to deliver your product as quickly as possible.

For all orders outside of the Netherlands, Belgium and Luxembourg, the following shipping costs are in order:

• All other countries within the European Union
  €35 for orders up to 20 kg and €400 for orders above 30 kg.
• Countries outside of the European Union
  €60 for orders up to 20 to 23 kg and €400 for orders above 23 kg.

The normal delivery time within Europe is 2-5 working days. We always try to dispatch all orders as quickly as possible, and if you order an item in stock before 2pm on a working day, your order will usually be dispatched the same day.

In general, delivery will take place between 9:00 am and 6:00 pm. However, we cannot make any guarantee regarding delivery time because this is fully dependent on the delivery company.

If you are a (potential) customer from outside of the Netherlands, Belgium and Luxembourg, please contact us at info@upvibe.nl for more information on delivery costs.

Returns Policy

At Upvibe we strive to ensure that our customers are satisfied with their purchases.

We understand that it is sometimes difficult to get a good idea of ​​a product online. Colors and finishes may be different than you expected, or maybe you're just not completely satisfied. If there is a problem with your order, please contact us first so we can resolve this for you.

Flexible Returns Policy

Although we assume that you have carefully considered your purchase, we understand that sometimes the item is not completely to your liking. That is why we offer the option to return your product within 14 days of purchase. We charge a handling fee of €14.95 for this. In the event of a successful return, you will receive your purchase price back, minus this fee. The costs for returning are at your own expense.

Returns up to 4 weeks.

Does a product remain in the original packaging and is it unopened after the 14-day return period? Please send us a message in time. You may then return the item and receive a refund of your purchase price minus the handling fee.

Return your product

If you would like to return your product, please contact us. Have your order number and the return request at hand. We will send you our return instructions after contact.

Handling

As soon as we have received your return package, it will be checked by our returns department for the conditions below. If your return is approved, we will deposit your amount minus the handling fee into your account within 14 days.

Conditions

We are happy to help you with your return, but please note the following conditions . If you have any questions about this, please contact us and we will try to help you as best as possible.

• The product is undamaged, unassembled and not used.
• The product is returned in the original packaging, which is unwritten and not seriously damaged.
• The packaging is complete, including plastic foil, instructions for use, bags and possibly foam.
• The box must be neatly closed with transparent tape.
• The product that is returned must be well protected so that it is not damaged in transit.
• Proof of purchase or order confirmation must be included.