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Customer service 📧 info@upvibe.nl
Free shipping for orders over €150 within the Netherlands.
Free shipping for orders over €150 within the Netherlands.
Wij verzenden in de gehele Europese Unie. Wereldwijd is op aanvraag en overleg.
De normale levertijd binnen Europa is 2-5 werkdagen. Wij proberen altijd alle bestellingen zo snel mogelijk te verzenden, en als u een artikel in voorraad bestelt voor 14.00 uur op een werkdag, wordt uw bestelling meestal nog dezelfde dag verzonden. Echter kan het zijn dat een product niet op voorraad is of in backorder staat. Dit staat dan op de site aangegeven. Mocht er toch iets zijn met je bestelling, dan nemen we natuurlijk contact met je op. De vermelde prijzen zijn exclusief verzendkosten. De verzendkosten bedragen: € 8,95 voor bestellingen onder de 150 euro binnen Nederland. Gratis verzending voor bestellingen vanaf € 150 euro binnen Nederland. € 11,95 voor bestellingen naar België en Luxemburg. Over het algemeen zal de bezorging de tussen 9:00 en 18:00 plaatsvinden, maar dit kunnen wij helaas niet garanderen. Het je vragen? Neem dan contact met ons op. We helpen je graag. 🇪🇺 Delivery information for orders from outside of the Netherlands, Belgium and Luxembourg but inside EU and UK. Worldwide please contact us. As the official importer of FOCO, Muztag, Heation and CACH Fires, we bring the warmth and coziness of these leading brands to your home and do everything we can to deliver your product as quickly as possible. For all orders outside of the Netherlands, Belgium and Luxembourg, the following shipping costs are in order: All other countries within the European Union € 35 for orders up to 20 kg and € 400 for orders above 30 kg. Countries outside of the European Union € 60 for orders up to 20 to 23 kg and € 400 for orders above 23 kg. The normal delivery time within Europe is 2-5 working days. We always try to dispatch all orders as quickly as possible, and if you order an item in stock before 2pm on a working day, your order will usually be dispatched the same day. In general, delivery will take place between 9:00 am and 6:00 pm. However, we cannot make any guarantee regarding delivery time because this is fully dependent on the delivery company. If you are a (potential) customer from outside of the Netherlands, Belgium and Luxembourg, please contact us at info@upvibe.nl for more information on delivery costs.
Delivery time The normal delivery time within Europe is 2-5 working days. We always try to dispatch all orders as quickly as possible, and if you order an item in stock before 2pm on a working day, your order will usually be dispatched the same day. However, for some fireplaces we have to ship them on pallets and unfortunately that is not always possible with same-day shipping.
Tracking Once we complete and pack your order, tracking information will automatically be sent to your email address, where you can track the package until delivery. If you do not receive tracking information - please contact our customer service where we can assist you.
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Receive 10% discount on your first order
Enter the code below at checkout and receive 10% off your first order